Service Manager – Support living (6–12-month fixed term contract)

Location: Leeds
Job Type: Permanent
Salary: 0 - 19266 year
Reference: SM - Leeds
Contact Name: Gergana Atanasova
Expiry Date: 2022-07-14

Service Manager – Support living (6–12-month fixed term contract)

We are looking to appoint a strong Service Manager to join our team at Leeds, West Yorkshire to deliver and day-to-day management. You will join our growing team at a truly exciting time with expanding services and a new fit. The successful applicant will demonstrate a desire to improve service user’s live and develop high performing of the services and an ability to engage with all service user’s needs.

The successful candidate will be resilient, continuously exploring, and able to lead teams to optimise opportunities for improvement of the service users, working in collaboration with a family, social worker, and other involved to service user’s care.


  • Salary - £30 715 (6–12-month fixed term contract)
  • Location - Leeds. West Yorkshire
  • Hours per week- 40hrs
  • Shifts – Monday to Friday


Service Manager responsibilities:

  • Assessing, planning, and implementing, in partnership with the individuals you support, programmes of support and/or care that meet their general needs and maximise their independence, presence and participation within the community and to ensure the quality-of-service delivery.
  • Working with individuals (current and prospective people the Tower Project may support), families, advocates, and other professional colleagues as required in order to facilitate good communication and decision making so that the service provided is co-ordinated and applicable.
  • Working closely with Operations Managers and Referral and Assessment Managers, in addition to external professionals, to assess new individuals and deliver and assist in presentations etc for service development and expansion.
  • Working with individuals (current and prospective), families, advocates and other professional colleagues as required in order to support individuals to maintain their personal finances, benefit entitlements, and tenancy agreements and to therefore gain financial security and long-term housing.
  • Ensuring the continued financial viability of each service, closely monitoring budgets, contracts, care hours, auditing as necessary, and addressing any shortfalls at the earliest opportunity.
  • Being responsible for the recruitment, supervision, training, and day-to-day management of staff so that the service can consistently provide the proper staffing levels, attitudes, and skills to support the individuals.


Service Manager duties:

  • Ensuring the allocation of staff duties is clearly and adequately defined and communicated to all staff through the appropriate channels, to ensure that all staff members understand their own and others’ roles and responsibilities.
  • Ensuring that each service remains within its allocated budget; monitoring expenditure on an ongoing basis and taking corrective action as appropriate.
  • Ensuring that all paperwork and returns required by the organisation and support purchasers are completed accurately and on time so that the service can meet its procedural and contractual obligations in terms of data collection and monitoring.
  • Attending provider forums, conferences and seminars as required by the Tower Project, and maintaining an up to date, in depth knowledge of the development of the sector.
  • Identifying and reporting risks, and if required taking necessary precautions to ensure health and safety for the individuals the Tower Project supports, and visitors as specified within service contracts from housing partners and/or purchasing agencies.
  • Maintaining and developing specialist knowledge across a range of work procedures and practice by attending mandatory training and relevant professional development in order to continuously improve knowledge and skills.
  • Building and maintaining an excellent service reputation in the area, with purchasers and local authorities, and the community, ensuring high quality support provision and community presence at all times.
  • Co-ordinating and monitoring all mandatory training requirements, nominating, and liaising with appropriate bodies as applicable in order to ensure that training is up to date and all staff.


The position of Service Manager is an exciting opportunity where you will work for a company that is passionate about the care they provide and the staff they employ, supporting your professional growth and development however they can. If you feel you are right for the position, and either reside in or can travel to the at Leeds, West Yorkshire area please apply within, alternatively if you would like any further details please get in contact with Gergana Atanasova at our Peterborough office call on 01733 606 240 or email her on for a confidential chat.


gap healthcare is committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.